PlusPak: PMINews Technical Support

I downloaded PlusPak: PMINews. Where is my registration number?

SYS3175 errors

Postings have no article bodies

PlusPak: PMINews loads slowly

Article marking not persistent across restart

Newsgroup list cut when using RMB

Codepage translation does not work like other newsreaders

Problems posting to multiple servers in one GroupList

No STOP button

"Timeouts" when talking to servers

PlusPak: PMINews crashes when loading large newsgroups

Server tab does not display all available newsgroups

GroupList refreshes, but no new information is displayed

Articles are left in ARTICLES directory past purge date

PlusPak: PMINews does not connect after disconnecting and reconnecting to an ISP

I want to be able to create my own folders!

Mark Not To Download is grayed out

? I download PlusPak: PMINews from the Stardock Commerce Server. Where is my registration number?

! There are no registration numbers per se for PlusPak: PMINews. The confirmation e-mail you received when you ordered the product contains an order number that should be used in place of a registration number. Please note that you do not need to include your order number when requesting support.

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? I have installed PlusPak: PMINews and I am getting SYS3175 errors when I try to start the program. Help!

! Your article database may have become corrupted. PlusPak: PMINews 1.01a updated the database handling mechanisms to help prevent errors from occuring in unexpected situations. Apply the 1.01a update to your system and see if the problem persists. If the 3175 errors still occur, try renaming ...\PMINEWS\[your account].GL\GL* to prevent the program from attempting to use a possibly corrupted database. If the problem continue to occur, please contact support@stardock.com with any trap information and what you were doing when it occured.

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? PlusPak: PMINews takes a long time to load the article database when I start the program. [Note: "a long time" varies by systems and configuration. If you have a lot of groups, it could take 30-40 seconds to load the article database for all your groups.]

! You may be storing all your downloaded articles and not cleaning them out occasionally. Changing the amount of time the article files(and the references to them in the database) are stored can make a huge difference in performance.

Under GroupList > Settings > Article, play around with the Remove Article Files After Close, Remove Articles From Database After X Days, and Only Store Unread Articles In The Database options. Unless there is a pressing reason to continually store old articles, purging them from the database after a few days should improve the performance of the program as it loads(not to mention saving space on your hard drive!).

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? If I mark messages for later download while offline and then close the program, the selected messages are no longer marked when I restart.

! This is not a bug, it is a "missing" feature("missing" in that it was never there to begin with). It is under consideration for a future update.

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? Complete list of subscribed newsgroups cannot be seen when the list is larger than the area on screen.

! This is a limitation imposed by OS/2's handling of its own controls. Try relocating the window on screen to fit additional newsgroups.

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? Codepage translation does not work like other newsreaders.

! Some newsreaders ignore Internet RFC's and "force" character set translation. PlusPak: PMINews(as currently implemented) complies with the appropriate standards for translation. However, it is possible that an option will be added in the future to "force" this setting for those users that require it.

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? I have multiple newsservers defined in one GroupList. However, whenever I try to post to a newsgroup from my second server, the post always attempts to go through the first server.

! This is a known issue, but we have yet to develop a solution that is acceptable in terms of the performance impact the "easy" workaround would have. More news as it becomes available.

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? PlusPak: PMINews needs a "STOP" button to end in-progress/pending network activity.

! We are working on it for a future update. See the next item for some additional information.

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? While talking to the server(esp. while attempting to download all the headers for large newsgroups), the program will "timeout", forcing me to restart it. Why?

! We think we have developed a fix for this problem that will be intergrated into a future update. Short version: there are some additional commands that can be passed to the server to inform it that the user will be reading online and to not disconnect them.

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? PlusPak: PMINews crashes when loading large newsgroups.

! We are still trying to track down exactly why this occurs, but the working theory right now is that there is a memory allocation problem relating to large groups(generally ones with thousands of messages, though it varies).

Besides actually fixing the problem, a future update should also add a "Only download XXX headers" option to limit downloads when you do not want to grab all 14,000 messages in a group. Please hang in there while we try to get this resolved.

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? I can only see newsgroups from A to (something) on the Server tab. All the newsgroups on my server are present in my NEWS_IC1.SVR file, but I cannot see all of them.

! This is a limitation imposed by the OS/2 control being used to display the information. At the moment, there is no easy way to permanently fix this. (For those customers who have suggested using a tree metaphor, there are enough problems with that approach that it probably will not happen.)

Fortunately, any newsgroups that are not listed can be displayed by using the "funnel filter" below the newsgroup listing to only display(for example) groups that begin with 'R'.

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? When I start PlusPak: PMINews, my GroupList appears to refresh but the only way I can see any new information is to manually refresh my newsgroups. What gives?

! Check to see if GroupList > Settings > > News > Download Headers On Demand is checked. If this setting is checked, uncheck it and see it "problem" persists. In reality, when this setting is checked, the program is working correctly. This feature was added to speed up operations for users who did not want to wait for all their newsgroups to refresh before being able to work. They can selectively download headers(and later articles) only in those groups that they want to deal with at the moment.

If this feature is disabled and the problem is still occuring, please drop an e-mail to support@stardock.com with the details.

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? Articles are left in ARTICLES directory past purge date.

! This is a known problem, though it is not occurring in all cases. There is no workaround at the moment(other than manually deleting any .ART files in the ARTICLES directory that are obviously older than what the database purge settings should allow).

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? Disconnecting and reconnecting to an ISP while PlusPak: PMINews is active prevents the program from working.

! This is a known problem. The "solution" is simply to restart PlusPak: PMINews after the connection to the ISP has been reestablished. Unfortunately, depending on how you work with the program, this will lose any messages you have marked to download(though technically the program is working as designed, as it does not currently supposed to save the state of marked messages between sessions).

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? I want to be able to create my own folders!

! Unfortunately, adding the ability for users to create their own folders adds an enormous amount of complexity to the way the code for those functions must be handled(read: a feature like this will probably not happen in a 1.0x update). There are several reasons behind this, but the explanation is more technical than it is worth going into here.

Purely as an FYI, PlusPak: PMINews' integration with PMMail is such that users can drag articles to PMMail folders and sort them there.

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? The Mark Not To Download menu choice is grayed out.

! This function only works in Offline mode(PMINews > General > Offline Mode).

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