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Star Control: Origins Support FAQ

Published on Wednesday, September 19, 2018 By Island Dog In Star Control Tech Support

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Table of contents

Star Control: Origins Languages
General Star Control: Origins Troubleshooting

 


 

Star Control: Origins Languages

https://steamcommunity.com/app/271260/discussions/9/1694923613877728168/

 


 

General Star Control: Origins Troubleshooting

Below is a list of things to try if you are having technical issues with installing or running Star Control: Origins. Another resource for seeing if your issue is being addressed can be found in the forum: 

https://forums.starcontrol.com/

https://steamcommunity.com/app/271260/discussions/

Please also see the Star Control: Origins Wiki for additional help with gameplay and other important details:

http://wiki.starcontrol.com/

For a master change log list, please visit: https://forums.starcontrol.com/forum/1179

 

Make certain your system meets the minimum requirements

MINIMUM: 

  • Windows 7 / 8 / 10 64-bit
  • Quad-core Intel or AMD processor
  • 4 GB RAM
  • Video card with at least 1GB of video memory
  • 12 GB available space
  • DirectX Compatible Sound Card

RECOMMENDED: 

  • Windows 10 64-bit
  • Quad-core Intel or AMD processor
  • 8 GB RAM
  • Video card with 2GB of video memory
  • 12 GB available space
  • DirectX Compatible Sound Card

 


 

Known issues and fixes

-Game Opt Ins

For any issue, please check to see if any current opt-in is available that may address your issue:

 

Initial Game Resolution Low:
Some may have the game start initially with the resolution lower than their primary resolution.  To fix, just change the 'Resolution' under 'Options' in the main menu and restart. 

 

-Game Crashes / Poor Frame Rate

For the few that have reported some crashing issues, many have been shown to be related to low (or no) 'Page File' (aka Virtual Memory).

To see if this could be related to your problem, please see the 'Page File Setting' below and match it.

Also, please try to run the game on lower settings.  To make this easier, below is a link to a preformatted settings file:

https://cdn.stardock.us/support/uploads/settings.zip

Unzip that to:

\Documents\My Games\Star Control

and try to run the game again.

The following is another settings file that can be tired where the game will be a lower resolution and windowed:

https://cdn.stardock.us/support/uploads/settings_2.zip

 


 

Game loading issues  

-Verifying your Game Cache within Steam / GoG Galaxy  

Steam: Follow this link to verify your Steam files: VALIDATE 

If that does not have Steam open an Window automatically, and start to validate, you can do so manually:

GOG: Visit this image for an example of verifying your game within the Galaxy client: http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1033.png

 

-Run Steam as Administrator

Exit Steam completely by right clicking it's icon on your taskbar. Next, right click the icon on your taskbar, then right click where it lists Steam, and select Run as Administrator.

 

-Run the Game executable directly

Go to:

C:\Program Files (x86)\Steam\steamapps\common\Star Control - Origins\Game

(or where you have the game actually installed)

And run: StarControl_DX11.exe directly.

 

-Delete settings

Please go to:

\Documents\My Games\Star Control

rename: settings.ini

to: settings.old

And try to run the game again

 

-Update Video Drivers

Please make sure your video drivers are up-to-date. Even if they are current, a full remove, and reinstall, would be prudent; especially if you have recently installed Windows 10. 

Use the link(s) below for updating:

Intel:  
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Nvidia: 
https://www.geforce.com/drivers

Note: Please perform a "clean installation" if you have an Nvidia graphics card. The below screenshots will help with how to do that:  

http://screencast.com/t/Zxuoznqdg8LN 

http://screencast.com/t/upWIXNbcW9 

ATI \ AMD: 
http://support.amd.com/us/gpudownload/Pages/index.aspx 

For ATI \ AMD driver uninstalling: 
http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

 

-Page File Setting

The game engine can be resource intensive at times and needs an adequate virtual memory / page file size.  The best way to work this is to have Windows manage itself (some people set it manually).  If you are getting initial crashing, or crashing over time, please use the below to set the page file

Windows 10:

Control Panel -> All Control Panel Items ->System -> Advanced System Settings:

Make sure you have it set as such (click to enlarge):

 

-Re-Installing Redistributables

In EACH of the following locations:

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist\2015

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\vcredist\2017

Run: vc_redist.x64.exe

Reboot and try to run the game again.

 

-Re-Install DirectX

In the following location:

C:\Program Files (x86)\Steam\steamapps\common\Steamworks Shared\_CommonRedist\DirectX\Jun2010

Run: DXSetup.exe

Reboot and try to run the game again.

 


 

Clean Boot

Prior to continuing, it would be prudent to make sure the issue you are encountering is not occurring as a result of an application conflict. The best way to proceed would be to try loading under a new Window's Administrator account and in a "clean boot" state.

Create a new Windows Administrator (<--important that its an Administrator) account:

Winodws 7:
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

Windows 10:
http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10

Windows 8:
http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Log in under that account and try. If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:

https://support.microsoft.com/en-us/kb/929135

After you've loaded Windows in a clean state, please try once again.

*IMPORTANT NOTE*
Once you are booted into a clean state, you may need to Install the Steam service again. You can do so by trying to start up Steam. If Steam asks you to install the Steam service, simply hit "Install Service" and try to boot up Steam again:

http://sd.stardock.com/acole/Images/Jing/2016-03-01_1335.png

 

 


 

Purging game installation

Please uninstall Star Control: Origins from Steam/Galaxy by following the instructions below.

STEAM: Right click Star Control: Origins in your Steam library and select "Uninstall...":

You will be prompted to delete the game:

GALAXY: Left click Star Control: Origins in your Galaxy library and select More, Manage, Uninstall:

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1039.png

You will be prompted to uninstall the game:

http://sd.stardock.com/brad.ather/Jingimages/2016-01-04_1059.png

***IMPORTANT*** Make sure you've completely exited Galaxy after uninstalling:

Open your Windows notifications window, right click the GoG icon and select Exit 

After Star Control: Origins has been uninstalled, please press the Windows key and "R" at the same time. In the window that appears, paste the path below and hit enter:

  %userprofile%\Documents\My Games 

In the "My Games" folder, if there is still a folder remaining called "Star Control" please rename it (Star Control OLD for example) - a new one will be generated on next launch of the game.

Lastly, please navigate to the path below and delete the entire folder for Star Control: Origins:

STEAM: C:\Program Files (x86)\Steam\SteamApps\common\Star Control - Origins

GALAXY: C:\Program Files (x86)\GalaxyClient\Games\Star Control - Origins

Note: The path above assumes you've installed Star Control: Origins to the default Steam/Galaxy directory. You may need to adjust the path accordingly if it is installed to a non-standard location.

Restart your computer and reinstall Star Control: Origins using Steam/Galaxy. After it has completed the installation, please create a new save and let us know if you experience any further issues.