Glitch on first mission to Triton

I can't play more than 1 minute of this game.  When I leave and head to Triton at the beginning, or anywhere else, the game stops and it zooms out and just pans and swings through Sol.  I lose all control except ESC where I can quit or start the nonsense over again.  As a founding member, I sure expected to be able to play more than 1 minute of the game.  This is totally unacceptable, and there has been no help forthcoming since I reported this in November.  What gives?