FE:LH Game keeps crashing, all attempts to rectify made. V2.4

Published on Tuesday, January 1, 2019 By Djrell In Legendary Heroes

Hi,

I recently started playing FE:LH (I know I am a little late to the party) and I had some good times playing the scenario, they worked just fine, but when I play normal mode, I can only get so far into the game before it constantly crashes, and is unplayable to the point of abandonment.

I contacted your support and opened a ticket because everything I had tried to fix the issue failed, and I was directed to this forum.

I tried lowering the graphics settings in case of overload, made no difference.

I updated my drivers, made no difference.

I tried updating the C++ redistributable files, made no difference.

I tried turning off DEP as suggested in the forums by "Shabitz - Oct 4, 2013", made no difference.

I tried reinstalling the game as suggested by "The_Gear - Feb 10, 2015", made no difference.

I have played as a few different factions to confirm it is not an issue with a custom faction, the issue occurs across the board.

I bought this game as part of a "Humble Bundle" so I don't want a refund, that money as far as I know supports a charity, but a game I can not finish is called a "demo", and I would rather the full game promised. I was so impressed with GEIII that I bought your entire gaming collection, and am now worried that the other games I bought will crash constantly also. I never had a problem with GEIII though, it ran just fine on a huge map with 20 opponents.

I included the error logs below, and hope you can fix the problem as such a fine game being relegated to the ranks of "demo" is a damn shame.

Regards,

Djrell

The windows event log was:

Faulting application name: LegendaryHeroes.exe, version: 2.1.0.0, time stamp: 0x5bb40273

Faulting module name: dbgcore.DLL, version: 10.0.17134.1, time stamp: 0x2cea04a7

Exception code: 0xc0000005

Fault offset: 0x0001d209

Faulting process id: 0x388

Faulting application start time: 0x01d4a191f010e814

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\LegendaryHeroes.exe

Faulting module path: C:\WINDOWS\SYSTEM32\dbgcore.DLL

Report Id: 0eaf9a47-875c-4dc8-8315-341c56d61a37

Faulting package full name:

Faulting package-relative application ID:

debug.err found in SDSupportTool FE:LH file was:

DebugMessage: Version 2.4 last updated on: 01-01-2019 12:50
DebugMessage: Entering WinMain
Debug Message: Command Line:
DebugMessage: *********DXDiag info follows.*********
System Info
Time: 1/1/2019, 13:45:51
DirectX Version: DirectX 12
Machine Name: MSI
Operating System: Windows 10 Home 64-bit (6.2, Build 9200) (17134.rs4_release.180410-1804)
Languages: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: GE62 6QD
BIOS: E16J5IMS.114
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Physical Memory: 16384MB RAM
Page File: 6577MB used, 12114MB available
Windows Dir: C:\WINDOWS

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics 530
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_115A1462&REV_06
Display Memory: 4095 MB
Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_eb3ddf0c9b4333cc\igdumdim64.dll,C
Driver Version: 25.20.0100.6471
Driver Date: 10/12/2018 8:00:00 AM
DirectX Acceleration Enabled: Yes

Display device 2:
Device Name: Unknown
Card Name: NVIDIA GeForce GTX 960M
Manufacturer: NVIDIA
Chip Type: GeForce GTX 960M
DAC Type: Integrated RAMDAC
Key Device: Enum\PCI\VEN_10DE&DEV_139B&SUBSYS_115A1462&REV_A2
Display Memory: Unknown
Current Display Mode: Unknown
Monitor Name: Unknown
Monitor Max Resolution: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvmi.inf_amd64_9cd951c47b0da577\nvldumdx.dll,C:\WIND
Driver Version: 24.21.0013.9901
Driver Date: 13/08/2018 8:00:00 AM
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1462115A&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.7083
Driver Date: 5/11/2013 12:00:00 AM
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0899&SUBSYS_1462115A&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.7083
Driver Date: 5/11/2013 12:00:00 AM
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

DebugMessage: *********END dxdiag info.*********
DebugMessage: Using 0 samples for multisampling.
DebugMessage: Game Resolution: 1920 x 1080 (windowed mode)
DebugMessage: HAL (hardware vertex processing)NVIDIA GeForce GTX 960M
DebugMessage: Presentation Interval: Immediate.
DebugMessage: Back Buffer Bit Depth: X8R8G8B8.
DebugMessage: 32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel.
DebugMessage: ** Checking Direct3D 9 Device Capabilities ************************************
DebugMessage: A full-color cursor is supported in hardware at high resolution modes.
DebugMessage: Bump mapping is supported.
Debug Message: Device is now ready
Debug Message: GFX-THREAD: DISABLED
DebugMessage: Border size reported as 6 by 29
DebugMessage: Shell initialization complete
Debug Message: DXAtlasWin.exe /w 1024 /h 512 /OUTPUTDIR "C:\ProgramData\Stardock\Elemental - Legendary Heroes\screens\" /SCREENPATH "C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\screens" /FORCEREGEN 0 /ATLASNAME atlas
DebugMessage: ***** Initializing Game *****
DebugMessage: Loaded font Arial-13
DebugMessage: Loaded font Trajan Pro_lu-16
DebugMessage: Loaded font Trajan Pro_lu-13
DebugMessage: Timer Frequency is 0 269fb4
DebugMessage: Initializing sound card.
DebugMessage: initailizing bink
DebugMessage: Create anchor mwin
DebugMessage: Load texture atlas.
DebugMessage: InitializeWorld
DebugMessage: Loaded font Tahoma-13Bold
DebugMessage: Loaded font Trajan Pro-17Bold
DebugMessage: Loaded font Trajan Pro-21Bold
DebugMessage: Loaded font Trajan Pro-37Bold
DebugMessage: Loaded font Tahoma-32Bold
Debug Message: Attempting to allocate memory of size: 53477376 bytes
Debug Message: Allocation successful
DebugMessage: Create popup manager.
DebugMessage: InitializeMWinStripEngine
DebugMessage: InitializeMWinDeferredTextRenderer
DebugMessage: Initialize effect system.
DebugMessage: InitializeSpellRepository
DebugMessage: InitializeTriggerManager
DebugMessage: InitializeMusicLayerGroupManager
DebugMessage: Loaded font Tahoma-16Bold
DebugMessage: Loaded font Trajan Pro-19Bold
DebugMessage: Loaded font Trajan Pro-16Bold
Debug Message: Total objects deleted: 1
Debug Message: Attempting to allocate memory of size: 53477376 bytes
Debug Message: Allocation successful
Debug Message: Total objects deleted: 0
DebugMessage: Begin LoadCoreXMLData3
DebugMessage: LoadCoreXMLData finished 3
Debug Message: MapManager registered 12 files on disk
Debug Message: MapManager registered 95 files on disk
Debug Message: MapManager registered 0 files on disk
Debug Message: MapManager registered 0 files on disk
Debug Message: MapManager registered 0 files on disk
Debug Message: MapManager registered 0 files on disk
Debug Message: MapManager registered 0 files on disk
DebugMessage: LoadCoreXMLData finished
DebugMessage: Create setup screens.
DebugMessage: Loaded font Segoe UI Semibold-13Bold
DebugMessage: Loaded font Trajan Pro-32Bold
DebugMessage: Loaded font Trajan Pro-24Bold
DebugMessage: Loaded font Tahoma-11Bold
DebugMessage: Loaded font Arial-11
DebugMessage: Loaded font Tahoma-19Bold
DebugMessage: Loaded font Segoe UI Semibold-17Bold
DebugMessage: Loaded font Segoe UI Semibold-16Bold
DebugMessage: Loaded font Segoe UI Semibold-11Bold
DebugMessage: Loaded font Tahoma-15Bold
DebugMessage: Loaded font BankGothic Md BT-12
DebugMessage: No string tables in C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Data\English\*.tips
DebugMessage: Set mouse.
DebugMessage: Set update timer.
Debug Message: LOADING GAME: C:\Users\Djrell\Documents\My Games\LegendaryHeroes\Saves\Djrell1.EleSav
Debug Message: Attempting to allocate memory of size: 63963136 bytes
Debug Message: Allocation successful
Debug Message: StopAllXMLDataThreads Called
Debug Message: Stopped CoreXMLDataThread1
Debug Message: Stopped CoreXMLDataThread2
Debug Message: Stopped CoreXMLDataThread3
Debug Message: Stopped CoreXMLDataThread4
Debug Message: Stopped Load Game XML Thread
Debug Message: Stopped Load Game XML Thread #2
Debug Message: LOAD GAME: Loading XML Data (start)
Debug Message: Total objects deleted: 188542
Debug Message: LOAD GAME: Loading XML Data (end)
Debug Message: Loaded saved game with map file:
DebugMessage: LOAD GAME: Loading Quick Data - Complete
DebugMessage: Loaded font Trajan Pro-11Bold
DebugMessage: Loaded font Verdana-13
DebugMessage: Loaded font Tahoma-12Bold
DebugMessage: Loaded font Trajan Pro-15Bold
DebugMessage: Loaded font Tahoma-9
DebugMessage: Loaded font Tahoma-11
Debug Message: InitializeWorld: Map File:
Debug Message: Stamp Quantity: 10
Debug Message: Land Mass Size: 0
Debug Message: Land Mass Min Spawns: 0
Debug Message: Land Mass Max Spawns: 0
Debug Message: Forest Quantity: 3
Debug Message: Mountain Generation Option: 1
Debug Message: Map Random Seed: 1546154800
DebugMessage: A* Path too long to calculate (35.355339). Aborting
Debug Message: Map Generation Complete
Debug Message: LOAD GAME: Game Save Version: 14
Debug Message: LOAD GAME: Game Version (at time of save): 2.4
Debug Message: Player faction Kingdom of Arakito is set to difficulty Challenging
Debug Message: Player faction Kingdom of Capitar is set to difficulty Challenging
Debug Message: Player faction Kingdom of Gilden is set to difficulty Challenging
Debug Message: Player faction Kingdom of Altar is set to difficulty Challenging
Debug Message: Player faction Empire of the Dead is set to difficulty Challenging
Debug Message: Player faction Empire of Laprot is set to difficulty Challenging
Debug Message: Player faction Empire of Resoln is set to difficulty Challenging
Debug Message: Player faction Empire of Magnar is set to difficulty Challenging
Debug Message: Player faction Monsters and Ruffians is set to difficulty Normal
Debug Message: Player faction Denizens of the Wildlands is set to difficulty Normal
Debug Message: Player faction Kingdom NPC Player is set to difficulty Normal
Debug Message: Player faction Empire NPC Player is set to difficulty Normal
DebugMessage: LOAD GAME: Loading World - Complete
DebugMessage: Loaded font Verdana-13Bold
DebugMessage: Error. String Not Found. Table: EmpireTreeCategoryHeaderEntryWnd String Name: Category1
Debug Message: Generating portrait: Portrait_Djrell_34684197-503025_-725187294
Debug Message: Generating portrait: Portrait_Champion_Iriel_85397849
Debug Message: Generating portrait: Portrait_Rider of the Dawn_1597315600-338012_1258163871
Debug Message: Generating portrait: Portrait_Valkyrie_-864170732-31253_2133785743
Debug Message: Generating portrait: Portrait_Unit_Pioneer_Altarian_-1348331906
Debug Message: Generating portrait: Portrait_Spear Maiden_-1705972148-26358_-1467081243
Debug Message: Generating portrait: Portrait_Unit_Defender_Altarian_2081083835
Debug Message: Generating portrait: Portrait_Sentinel_-247132206-472891_-877083572
Debug Message: Generating portrait: Portrait_Spear Maiden_-1705972148-26358_-513585445
Debug Message: Generating portrait: Portrait_Unit_Defender_Altarian_-1720795028
Debug Message: Generating portrait: Portrait_Rider of the Dawn_1008960738-43628_1660252294
Debug Message: CMapViewWindow failed to set DXSAS UI parameter: Threshhold in effect: edgedetect becuase the DXSAS engine was not initialized
DebugMessage: Player_List setting size 181 x 0
Debug Message: InitMapGfx Started...
Debug Message: InitMapGfx finished.
DebugMessage: Loaded font Trajan Pro-13Bold
DebugMessage: Loaded font Tahoma-13
DebugMessage: Loaded font Trajan Pro-13
DebugMessage: Loaded font Tahoma-19
DebugMessage: Loaded font Times New Roman-21Bold
Debug Message: Generating portrait: Portrait_Unit_Light_Altarian_-1577048044
Debug Message: Generating portrait: Portrait_Unit_Crossbowman_Altarian_-1663325991
Debug Message: Generating portrait: Portrait_Unit_Heavy_Altarian_-337873441
Debug Message: Generating portrait: Portrait_Unit_Mage_Altarian_-1855119709
Debug Message: Generating portrait: Portrait_Unit_Henchman_Bard_96667633
Debug Message: Generating portrait: Portrait_Unit_Henchman_Shieldman_-608893201
Debug Message: Generating portrait: Portrait_Unit_Henchman_TorchBearer_1032540035
Debug Message: Generating portrait: Portrait_Unit_Magic_Medium_Altarian_-1337836529
Debug Message: Generating portrait: Portrait_Unit_Magic_Heavy_Altarian_1088627933
Debug Message: WARNING: CBackgroundNode::Set did not find texture: Gfx/Backdrops/DynastyBackground.png
DebugMessage: Loaded font Segoe UI Semibold-12Bold
Debug Message: Creating terrain gfx...
Debug Message: FinishInitMapGfx started.
Debug Message: WARNING: CResourceManager::GetEffect could not find file: gfx/fx/fxo/post_hdr_shadow.fxo
Debug Message: CResourceManager::GetEffect found source file for effect: C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Gfx\fx\post_hdr_shadow.fx (This will be compiled at run-time and used)
Debug Message: WARNING: CResourceManager::GetEffect could not find file: gfx/fx/fxo/post_camerashake.fxo
Debug Message: CResourceManager::GetEffect found source file for effect: C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\Gfx\fx\post_cameraShake.fx (This will be compiled at run-time and used)
Debug Message: CDXSASEngine ERROR: EnableEffect failed to find effect edgedetect
Debug Message: FinishInitMapGfx finished.
DebugMessage: Loaded font Trajan Pro72Bold
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: . Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: . Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: Could not find animation pack: WolfWalkingProp_AnimationPack
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: Gfx\HKB\Monsters\M_Wolf_Dog_Mesh_01.hkb. Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: . Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: . Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: Could not find animation sub pack 'M_SpiderMount_SpellIdle_Animations' for animation pack 'SpiderMountAnimationPack'
Debug Message: WARNING: Could not find animation sub pack 'M_SpiderMount_SpellIdle_Animations' for animation pack 'SpiderMountAnimationPack'
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type 0 with type index -1 in list of 0 animations. HKB file: . Check file name spelling in animation XML data
Debug Message: WARNING: FindAnimationIndexByAnimationTypeAndTypeIndex FAILED to find animation of type Idle with type index -1
Debug Message: ActivateAnimation could not find animation with type 0 and index 0
Debug Message: WARNING: File does not include mesh data
Debug Message: WARNING: Could not find animation sub pack 'M_SpiderMount_SpellIdle_Animations' for animation pack 'SpiderMountAnimationPack'
Debug Message: -------------------------
Debug Message: - Ending Turn 374 -
Debug Message: Current Memory Usage: 1262124 KB
Debug Message: Cities in World: 46
Debug Message: Units in World: 979
DebugMessage: Error. String Not Found. Table: General String Name: OutpostModule
DebugMessage: Error. String Not Found. Table: General String Name: OutpostModule
DebugMessage: AI: Has chosen not to train any units.
Debug Message: Battle: Hellknight (ID:220) is attacking Pioneer (ID:2684)
Debug Message: Battle: Inslow (ID:999) is attacking Drake (ID:190)
Debug Message: -------------------------
Debug Message: - Ending Turn 375 -
Debug Message: Current Memory Usage: 1251516 KB
Debug Message: Cities in World: 46
Debug Message: Units in World: 981
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
Debug Message: Warning, tile design K_Fortress_03 now has 109 objects when it used to have 100
Debug Message: Warning, tile design F_Fortress_04 now has 126 objects when it used to have 100
Debug Message: Warning, tile design K_Fortress_03 now has 109 objects when it used to have 100
Debug Message: Warning, tile design K_Conclave_04 now has 122 objects when it used to have 100
Debug Message: Warning, tile design K_Acadamy_01 now has 133 objects when it used to have 100
DebugMessage: AI: Has chosen not to train any units.
DebugMessage: AI: Has chosen not to train any units.
DebugMessage: AI: Has chosen not to train any units.
Debug Message: Battle: Knights of Calder (ID:2599) is attacking City Militia (ID:2661)
Debug Message: Battle: Reckless Warrior (ID:2780) is attacking Brood Hunter (ID:2591)
Debug Message: Battle: Magnar (ID:8) is attacking Eternal Defender (ID:2761)
Debug Message: -------------------------
Debug Message: - Ending Turn 376 -
Debug Message: Current Memory Usage: 1257832 KB
Debug Message: Cities in World: 46
Debug Message: Units in World: 983
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
Debug Message: Warning, tile design F_Fortress_04 now has 126 objects when it used to have 100
Debug Message: Warning, tile design K_Conclave_04 now has 122 objects when it used to have 100
Debug Message: Warning, tile design K_Acadamy_01 now has 133 objects when it used to have 100
DebugMessage: AutoSaving - Begin
DebugMessage: AutoSaving - Complete
Debug Message: Battle: Madame Dhana (ID:6) is attacking Brood Hunter (ID:2591)
Debug Message: -------------------------
Debug Message: - Ending Turn 377 -
Debug Message: Current Memory Usage: 1275972 KB
Debug Message: Cities in World: 46
Debug Message: Units in World: 976
Debug Message: Warning, tile design K_Fortress_03 now has 109 objects when it used to have 100
Debug Message: Warning, tile design K_Conclave_04 now has 122 objects when it used to have 100
Debug Message: Warning, tile design K_Acadamy_01 now has 133 objects when it used to have 100
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
Debug Message: Warning, tile design F_Fortress_04 now has 126 objects when it used to have 100
Debug Message: Warning, tile design F_Town_04 now has 111 objects when it used to have 100
DebugMessage: Error. String Not Found. Table: General String Name: OutpostModule