The game launches, pick the genre, character and name the game, then when we hit the Play button and go to the game screen, the transition never completes and its just a black screen. We wait on that screen for a while and nothing happens. We have tried uninstalling and reinstalling and rebooting the PC.
This is on my sons computer which is a very basic intro PC. Here are the specs but resource monitor shows very low usage. In addition to this we did just add EVGA 1GB GeForce 8400 GS DirectX 10 64-Bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card
Operating System Windows 10 Professional (x64) Version 1803 (build 17134.407) Install Language: English (United States) System Locale: English (United States) Boot Mode: BIOS (Secure Boot not supported) System Model Dell Inc. OptiPlex 760 Enclosure Type: Desktop Processor a 2.67 gigahertz Intel Core 2 Duo E7300 64 kilobyte primary memory cache 3072 kilobyte secondary memory cache 64-bit ready Multi-core (2 total) Not hyper-threaded Main Circuit Board b Board: Dell Inc. 0R230R A00 Bus Clock: 1066 megahertz BIOS: Dell Inc. A16 08/06/2013 Drives 78.98 Gigabytes Usable Hard Drive Capacity 17.45 Gigabytes Hard Drive Free Space