Black Screen

The game launches, pick the genre, character and name the game, then when we hit the Play button and go to the game screen, the transition never completes and its just a black screen. We wait on that screen for a while and nothing happens. We have tried uninstalling and reinstalling and rebooting the PC. 

This is on my sons computer which is a very basic intro PC. Here are the specs but resource monitor shows very low usage. In addition to this we did just add EVGA 1GB GeForce 8400 GS DirectX 10 64-Bit DDR3 PCI Express 2.0 x16 HDCP Ready Video Card 

Operating System
Windows 10 Professional (x64) Version 1803 (build 17134.407)
Install Language: English (United States)
System Locale: English (United States)
Boot Mode: BIOS (Secure Boot not supported)
System Model
Dell Inc. OptiPlex 760 
Enclosure Type: Desktop
Processor a
2.67 gigahertz Intel Core 2 Duo E7300
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded
Main Circuit Board b
Board: Dell Inc. 0R230R A00
Bus Clock: 1066 megahertz
BIOS: Dell Inc. A16 08/06/2013
Drives
78.98 Gigabytes Usable Hard Drive Capacity
17.45 Gigabytes Hard Drive Free Space

Thanks!