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GalCiv IV launched from epic won't load

Published on Sunday, July 11, 2021 By rstr In Galactic Civilizations IV

Hi, i encountered the following situation. Installed galciv IV on my main computer (obtained through epic). Computer i4700K, 32 GB RAM, nVidia RTX2060, Win 10 and running under administrator account. The game installs, verifies and states launch. When I launch it the screen loading appears and immediately a pop-up appears stating that "there is a problem with accessing the user data folder". On a notebook the instalations runs OK and loads OK. How to correct this situation? Where should be a user data folder? Can somebody help please.