Start11 freezes Start button and system tray after a while, plus upgrade nag popups

 

Hi all,

I’m running Start11 v1.55 on Windows 11 [edition, version and build, e.g. 24H2, build XXXXX], and I have two problems.

1. Start button and system tray freeze
After Start11 has been running for a while [roughly how long: hours, days, or after sleep/wake], the Start button and the system tray stop responding to clicks. Nothing happens when I click them. The only way I’ve found to get them back is to uninstall Start11. [Restarting explorer.exe from Task Manager does / does not help.]

2. Constant upgrade prompts
Start11 keeps asking me to upgrade to a newer paid version. I already own a license, and the repeated prompts are annoying. Is there a setting that disables the upgrade prompts completely, and not just the update check? If not, please consider adding one.

What I’m running

• Start11 version: 1.55
• Windows 11 build: [run winver to get this]
• Other shell or UI tools installed: [e.g. Fences, other Stardock apps, ExplorerPatcher, StartAllBack, or “none”]
• Recent Windows updates or driver changes before this started: [yes/no, details]

What I’ve tried / plan
[Anything you’ve already tried.] Next I plan to do a clean uninstall, reboot immediately, install the latest version (I understand it’s v1.60) from my account’s product download page, and reboot again. I’ll report back after a few days, since the freeze only shows up after some time.

Questions

1. Is v1.60 covered by my existing license, or does it need a paid upgrade?
2. Is the Start/tray freeze a known issue in v1.55, and was it fixed in v1.60?
3. If it happens again on v1.60, what logs or info should I collect for you?

Thanks